ESTATES
ESTATES
Bhimala Estates is committed to protecting your personal information. This policy explains clearly what we collect, how we use it, who we share it with, and the rights you have over your data. We keep this simple and honest.
Bhimala Estates is a digital marketing agency specialising in Dubai real estate, operating in Dubai, United Arab Emirates. When this policy refers to "Bhimala Estates," "we," "us," or "our," it means Bhimala Estates and its operating team. When it refers to "you" or "your," it means any individual who visits our website, contacts us, or engages our services — whether as a property seeker or as an agent partner.
2.1 INFORMATION YOU GIVE US DIRECTLY
— Your name, WhatsApp number, and email address when you contact us or submit a form
— Your property requirements — budget, preferred area, property type, timeline
— For agent partners: your RERA registration number, agency name, areas covered, and portfolio details
— Records of your conversations with us via WhatsApp or email
2.2 INFORMATION COLLECTED AUTOMATICALLY
— Pages visited, time spent, and general interaction patterns on our website
— Browser type, device type, and general location via IP address
— Properties you bookmark, stored locally in your browser via localStorage — this data does not leave your device
2.3 COOKIES
We use cookies to improve your experience. You can choose Accept All or Essential Only when you first visit. Essential cookies keep the website functioning. Analytics cookies help us understand how visitors use the site so we can improve it. You can manage your cookie preferences at any time by clearing your browser storage.
2.4 INFORMATION FROM THIRD PARTIES
For agent partners, we verify RERA registration numbers using publicly available Dubai Land Department records. We store only what is necessary for verification purposes.
— To match property seekers with the right agent and property based on stated requirements
— To respond to enquiries and follow up on your property search
— To verify agent partner RERA licenses and process partnership applications
— To send you relevant property updates if you have opted in
— To improve our website and service based on usage patterns
— To comply with UAE legal obligations
WE DO NOT:
— Sell your personal data to anyone
— Share your information with advertisers
— Use your data for automated decision making or profiling
— Send you unsolicited marketing without your consent
AGENT PARTNERS:
When we introduce you to an agent, we share only your name, contact number, and property requirements — the minimum necessary for the introduction. We do not share your email address or any other detail without your consent.
SERVICE PROVIDERS:
We use DocuSign for digital agreement signing. All service providers are bound by their own privacy policies and are not permitted to use your data for their own purposes.
LEGAL REQUIREMENTS:
If required by UAE legal authorities or a court order we may disclose information as required by law.
— Property seeker enquiry data: 24 months from last contact
— Agent partner records including signed agreements: 5 years from end of partnership
— Communication records: 3 years
— Cookie and analytics data: 13 months
You may request deletion of your data at any time. We will action deletion requests within 30 days, subject to any legal retention requirements.
You have the right to:
— Access a copy of the personal data we hold about you
— Request correction of any inaccurate or incomplete information
— Request deletion of your personal data
— Withdraw consent to receiving communications from us at any time
— Object to processing of your data in certain circumstances
To exercise any right, contact us at **[email protected]** or via WhatsApp. We respond within 30 days.
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Digital agreements are executed via DocuSign using industry-standard encryption. WhatsApp communications are end-to-end encrypted by WhatsApp's own protocols. No method of internet transmission is 100% secure but we take every reasonable precaution.
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor, contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. When we do, we update the effective date at the top of this page. Continued use of our website after any change constitutes acceptance of the updated policy.
For any privacy questions or data requests contact us at **[email protected]** or via WhatsApp. We take every concern seriously and respond within 5 business days.